Sondent Group - Operational Design and Workflow Efficiency

Operational Design and Workflow Efficiency more info: click here

We work with your team to review your existing process designs, with particular emphasis on efficiency improvements, risk control and capacity planning. Our objective is to 'right-size' your existing processes and to construct a detailed future capacity and control plan that enables accurate forecasting of your staff needs at various volume throughput. Our process has these 8 critical components, which can be completed in the context of the existing technology platforms, or as part of a new platform selection or installation process. Our analysis is also very useful for prioritizing the most valuable technology developments.

Critical process steps and questions to ask:
1. Business process Construction (Are the workflows fully documented and up to date?)
2. Regulatory Compliance Controls (Have the critical risk areas been assessed?)
3. Task Value Analysis (Are all process tasks adding value or is there duplicated/redundant work?)
4. Policy and Procedure Update (Do processes descriptions and manuals need to be updated?)
5. Dashboard Metrics Controls (How do you efficiently manage the operations?)
6. Organizational Alignment (Is the 'Span of control' aligned to the needs of the operation?)
7. Staff Skills and Coverage (What remedial and new training is required to remove 'hotspots'?)
8. Staff Capacity Plan (Is there a volumetric basis for staff recruitment and productivity assessment ?)