Workflow
and Business Process Management
more info: click here
Sondent staff can provide
end-to-end project management of your workflow/BPM
project, including: issue identification;
identification of workflow components, task-value
analysis, set-up of go-forward 'clean-room'
processes; construction of critical control metrics;
risk assessments; vendor selection; and, project
management.
Leading BPM solutions
ensure that operational work is delivered to the
right person in the right priority. In a customer
service environment, BPM technology makes sure that
the employee has all the information he or she needs
to service the customer in one consolidated view.
By automatically distributing work to the most
qualified employee at any location within the
enterprise, this approach makes better use of staff
resources, increases productivity and decreases
errors throughout your organization.
Typical BPM Architecture:
Monitoring controls give
you insight into your operations with leading
indicators – powerful metrics on how you are doing
now, as well as predictors of downstream activity.
So you have the monitoring tools and information you
need to ensure service levels and quality remain
high and SLAs are met with minimal involvement from
your technology team.
Integrated dashboards
provide front-line supervisors with the information
they need to gauge the scope of work their team
needs to complete. They get near real-time
information on anything from productivity and
efficiency to specific error trends. Transformations
tools can be used to extract the process data for
integration into enterprise data warehouse
applications. Integrated 'Work sampling' features
allow operators to continuously monitor output, so
you retain complete control over service quality.
This can reduce operational risk while
simultaneously increasing global operation
efficiency.
The best solutions today
are designed to integrate with your firm's
operational infrastructure. Utilizing a
platform-independent service-oriented architecture
allows integration with legacy systems as well as
service-based applications. Firms of virtually any
size can integrate BPM solutions into their existing
infrastructure to maximize current investments.
For more information, please email us at:
bpm@sondent.com
