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Tag: BPO workers

Cyber-attacks: your offshore vendor is your weakest link

November 23, 2019 simoncollier1961

One of the critical considerations when outsourcing/offshoring any aspect of your business is the cyber-security of your service vendor (“Vendor”)…

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Filed under: BPM, BPO workers, Cyber, Cyber Security, Cyber-attacks, Data breach, Offshore Vendors

The existential threat to the Philippines’ BPO industry

November 20, 2019 simoncollier1961

Dark storm clouds are gathering for the best English-language Business Process Outsource (“BPO”) industry in the world. The local BPO Trade…

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Filed under: Artificial Intelligence, BPM, BPO, BPO workers, Call-center, Google Duplex, Labor cost arbitrage, Outsourcing, Philippine Government

About Sondent

Since 2008, Sondent Group and its affiliates have been dedicated to providing a range of consulting services that focus on delivery optimization within the Financial Services industry. Sondent specializes in the Pension, Fiduciary, Wealth and Insurance space, across Operations and Technology. Our services include specialist focus on offshore/outsourcing to Asia, from sourcing and selection through to implementation management and performance reporting.

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